NOTE: If you are purchasing replacement parts for a road case, due to the constant change in raw material available and used, improvements in design, etc., parts may differ from various production runs such as logos and sizes. Please email support@odysseygear.com before ordering to ensure the proper parts are shipped to match your specific product. Please do not substitute your intended parts with parts from other products. When in doubt, please e-mail us at support@odysseygear.com. Damaged, missing, or mis-shipped parts must be reported by e-mail within 7 days of delivery. All packages will be shipped with “signature required” service for package release.
Note: Shipping cost for oversized packages may not be accurate. Please email for shipping quote. Thank you.
Order Processing and Inquiry Response Time
We process orders and reply to e-mails every Tuesday and Thursday. We try our best to fulfill every order as soon as possible. However, some parts may be limited in quantity and therefore back-ordering could occur.
Shipping/Delivery Time
A tracking number will be sent to you when the order is ready to be shipped out. Afterward, we have no control on how long the package would take to be delivered.
International customers:
Please submit your orders to support@odysseygear.com. Thank you.